Help Center

Yes, user manuals for all our products are available for download. Here’s how you can access them: If you have trouble finding a specific manual, our customer support team is…

Yes, we offer expedited shipping options for urgent part requests. When placing your order, you can select from the following shipping methods: For extremely urgent situations, please contact our customer…

AVL Media Group does not conduct direct sales to consumers. We operate through a network of authorized dealers in the USA and Canada. We recommend that you seek out a…

Unfortunately, we do not offer equipment rental services at this time. Our company focuses on selling and supporting products for our authorized dealers.

Yes, we do offer on-site repair services for select products and situations: On-site repair availability depends on: To request on-site repair service, please contact our customer service team. They will…

Yes, we offer a variety of product training and demo options: To learn more about our training programs or to schedule a demo, please visit the “Training & Demos” section…

Yes, we offer remote troubleshooting assistance for many of our products. Our technical support team can provide guidance over the phone or via email for simple issues.  Go to ->…

Yes, we ship to all 50 states in the USA and all provinces and territories in Canada. However, shipping times and costs may vary depending on the destination.

Yes, we maintain an inventory of parts for many discontinued products. Our commitment to supporting our customers extends beyond a product’s active lifecycle. Here’s what you need to know: To…

You can contact our technical support team through multiple channels: For urgent matters, we recommend calling our support line for immediate assistance.

Once your order has been shipped, you will receive a tracking number via email. You can also:

If you are interested in becoming an AVL Media Group customer, please contact one of our sales representatives will walk you through the application process. Go to -> Become a…

If you are interested in becoming an AVL Media Group customer, please contact one of our sales representatives will walk you through the application process. Go to -> Become a…

To find an authorized dealer near you, please visit the “Find a Dealer” section on our website. There, you can enter your location and find a list of authorized dealers…

To initiate a return, please follow these steps: Our customer service team will review your request and respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and…