Yes, we provide a cost estimate before proceeding with any repairs. Our process is as follows:
- After receiving and diagnosing your product, our technicians will prepare a detailed repair estimate.
- This estimate will include:
- Cost of parts needed
- Labor charges
- Any additional fees (e.g., expedited service, if requested)
- We’ll send you this estimate via email for your review and approval.
- No repairs will be performed until you’ve approved the estimate.
If during the repair process we discover additional issues that weren’t apparent in the initial diagnosis, we’ll contact you with an updated estimate for approval before proceeding. For products under warranty, we’ll inform you if the repair is covered or if there are any charges for non-warranty issues. We strive for transparency in our repair process, ensuring you have all the information needed to make an informed decision about your repair.
