FAQs
Welcome to our Frequently Asked Questions (FAQ) section. Here you'll find quick and clear answers to the most common questions about our services.
Y a-t-il des frais de réapprovisionnement pour les retours ?
Yes, a restocking fee may apply to certain returns. Here are the details:
- Standard Restocking Fee: A 15% restocking fee is applied to most returns to cover inspection, repackaging, and restocking costs.
- Exceptions: The restocking fee may be waived for returns due to:
- Defective products
- Shipping errors
- Products damaged in transit
- Non-Returnable Items: Items that are not eligible for return do not incur a restocking fee, as they cannot be returned.
The restocking fee will be deducted from your refund amount. For specific cases, please contact our customer service team for clarification.