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Tech Support

Our product specialists are here to assist you with any issues, questions or design / application assistance. Whether you need help with a setup, troubleshooting, or understanding product features, our experts are just a call or click away. Count on us for prompt, knowledgeable support to keep your equipment operating smoothly.

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Replacement parts

Our extensive inventory of genuine replacement parts ensures your equipment stays in top condition. Not sure what part you are looking for? Submit your request here and our parts department will get back to you with part numbers, pricing and availability.

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Product Returns

Returning a product to AVL is hassle-free. Our straightforward return process ensures you can quickly and easily send back any items that don’t meet your expectations. We prioritize your satisfaction, making sure you receive the right equipment for your needs with minimal effort.

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Repair Request

Having a problem with your equipment? Our skilled technicians and network of service centres in Canada & the United States, are ready to diagnose and fix your issue. Submit a repair request easily and we'll get your equipment back to peak performance quickly.

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Become a Dealer

If you are interested in becoming an AVL Media Group customer, please contact one of our sales representatives will walk you through the application process.

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Looking for equipment specification sheets, owner’s manuals, high resolution photos, CAD drawings or the latest software and firmware files? We have all of that and much more in our download area.

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5775 Boulevard Thimens, Montreal, Quebec H4R 2H4 | Canada

1-866-611-1261 (Outsite Canada)

1-514-400-0110 (Inside Canada)

09:00 - 09:00 (EST)

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