FAQs
Welcome to our Frequently Asked Questions (FAQ) section. Here you'll find quick and clear answers to the most common questions about our services.
¿Cuál es el proceso para presentar una solicitud de reparación?
To submit a repair request, please follow these steps:
- Navigate to the «Support» section and select «Repair Request.»
- Click on «Submit New Repair Request.»
- Fill out the repair request form, including:
- Product model and serial number
- Detailed description of the issue
- Any error messages or symptoms
- Photos or videos of the problem (if applicable)
- Submit the form.
Our repair team will review your request and respond within 1-2 business days with further instructions, which may include:
- Troubleshooting steps to attempt before sending the product in
- A Return Merchandise Authorization (RMA) number
- Shipping instructions for sending the product to our repair center
If you’re unable to access your online account, you can also initiate a repair request by contacting our customer service team via phone or email.